HOW IT WORKS

Reservations

We recommend reserving your equipment as soon as you finalize your travel plans. For fastest service, please email us or submit an online order request:

  1. Visit our products page and choose your equipment.
  2. Fill out/submit our order form and accept our Rental Agreement
  3. We will review your order to confirm availability and ensure the total is correct. 
  4. If there are any issues, we will email you. Otherwise, we will process your order and forward your confirmation within 24 hrs.

Payments & Order Minimum

There is a $45 minimum on all orders (not including the delivery fee).

  • Payment is due in full when you make your reservation. 
  • We accept Visa, Master Card and American Express.
  • We will not charge your card until we confirm your oder.

Delivery & Pick-up

We will confirm your delivery details once your order is confirmed, but here's a little more information about our delivery/pick-up schedule: 

  • Deliveries are typically made between 10am-4pm, but we are happy to accommodate earlier/later times, when possible.
  • All equipment should be ready for pick-up by 10am on the return date.
  • Items will be picked up from the original delivery location unless previous arrangements have been made.

Delivery Area & Fees

Our delivery/pick-up fee is a one time charge that includes set-up and breakdown, and we deliver to locations throughout the Flathead Valley. Our delivery/pick-up fees:

  • $25: Columbia Falls, Corum, Creston, Glacier/Kalispell Airport, Hungry Horse, Lake Blaine, West Glacier and Whitefish.
  • $35: Bigfork, Flathead Lake, Kalispell, Lakeside and Somers.
  • $15: An additional $15 same day service fee will be applied to orders that require same day delivery - Please plan ahead - summer is our busiest season!
  • Some areas (including Ashley Lake and the South side of Flathead Lake) may be subject to additional mileage charges. 


Cancellations

If your plans change, please contact us ASAP to let us know. We are happy to issue an in store credit that is good indefinitely. However, if you prefer a refund, here is our cancellation policy:

  • Orders canceled at least seven (7) days prior to the delivery date will receive a full refund, less a 10% cancellation fee.
  • No refunds will be made for orders canceled less than seven (7) days prior to the scheduled delivery date.
  • Glacier Baby Outfitters will make no reimbursements for unused time or equipment.
  • Please see our Rental Agreement, Terms & Conditions for more information.

Questions?

Please contact us if you have any questions! 


Our office hours are typically 9am-4pm Monday-Friday, but we deliver seven days a week. The easiest way to reach us is usually via email (we check email pretty much 24/7). If you try to call us during office hours, but are not able to reach us, we are most likely out doing deliveries/pick-ups - please just leave us a voice mail and we will call you back ASAP.